Terms of Use

This page tells you the terms on which you may make use of our website https://japanspecialist.com/ and the related Online Consultation Services (“Website”).

Please read these Terms of Use carefully before you start to use the Website. By accessing, visiting or using our Website, you indicate that you accept these Terms of Use and that you agree to abide by them. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OF USE, PLEASE DO NOT ACCESS, VISIT OR USE OUR SITE.

1. General terms applicable for the Website as a whole

The Website is operated and hosted by Kuoni Global Travel Services (“Kuoni GTS”, “we” or “us”)
Registered name: Kuoni Global Travel Services (Switzerland) AG
Country of incorporation: Switzerland
Registered address: Elias Canetti-Strasse 2
8050 Zurich, Switzerland

This Website is purely a public resource of general information about our company which is intended, but not promised or guaranteed, to be correct, complete, and up to date. No information or materials posted or available on our Website including, but not limited to, facts and figures representing or relating to our product offering, are intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Website, or our entire Website, to any users. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your computer or your internet connection are aware of these terms, and that they comply with them.

When accessing or using our Website, you may use our Website only for lawful purposes and must comply with the provisions of this section setting out the prohibited uses of this Website.

You may not use our Website:

• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• for the purpose of harming or attempting to harm minors in any way;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam) to any addresses mentioned on our Website or otherwise made available via our Website; and/or to knowingly transmit any data, send or upload any material that contains viruses, spyware, Trojan horses, worms, time-bombs, keystroke loggers, spiders, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• not to reproduce, duplicate, copy or re-sell any part of our Website without our prior written permission or except as expressly permitted in these terms of use; and/or
• not to access without authority, interfere with, damage or disrupt any part of our Website, any equipment or network on which our Website is stored, any software used in the provision of our Website, or any equipment or network or software owned or used by any third party
• We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
• You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our Website.
• You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
• Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.
• You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
• If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
• Not to provide your credentials or give access to third parties without the prior written approval of KGTS.
• To update if necessary the data or information related to you (such as contact information, etc.) and share additional contents relevant to the provided services (e.g. restaurant menu, including pictures), especially related to the Online Consultation services

The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and

whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, spiders or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

2. Specific terms applicable to the Online Consultation Services

You need to register on our Website if you wish to use our Online Consultation Services. For further information on the data processing of your personal data, please read the Privacy Policy.

You can book your preferred appointment 4 hours in advance and cancel and change anytime free of charge, however in case you cancel or change the date and time of your appointment within 24 hours, you are not entitled for the refund of the booking fee.​​​​​

In the event we need to cancel or change the date/time of your booked appointment, and you choose not to reschedule, you are entitled to a full refund of the booking fee.

Use of Stripe online payment services:

Once you successfully booked your appointment, you will receive a confirmation email together with a questionnaire and all the relevant information you need to know prior to the video call with our consultant. We reserve the right to provide you with a consultant different to the consultant included in your confirmation email. This can be due to any unexpected unavailability of the originally booked consultant. In any case, we make sure that you receive the same level and standard of service.

In case you find that our service is not compliant with what you were promised to receive, you are entitled for the full refund of your booking fee.

Time to time we will introduce campaigns in which no booking fee will apply. You will be informed in advance of such campaigns, through our Website.

3. Breaching the provisions of these Terms of Use

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

Upon our written permission only you may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. You must not establish a link from any website that is not owned by you.

Our Website must not be framed on any other Website, nor may you create a link to any part of our Website other than the home page by way of so called “deep linking”.

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The Swiss courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Switzerland.

4. Update and revision of these Terms of Use

We update our Website from time to time, and may change its content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our Website.

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