Booking Conditions

I. Booking confirmation, Payment(s) & Travel documents

After receiving your booking confirmation / agreement with the tour itinerary and total costs, we will send you the first invoice for a deposit payment of 20% of the tour package price plus the costs for non-refundable services included in the tour proposal (for example, hotel reservations / flight tickets with strict conditions). It is also possible to pay the full amount at once. Thereafter, we will finalize your reservation. The full amount needs to be paid at least 6 weeks before departure. When departing within 6 weeks, you will need complete the payment at once. 

Our bank details:

  • IBAN nr: NL87 ABNA 0491 7963 66, attn. Travel Plaza Netherlands B.V.
  • ABN Amro BIC code is: ABNANL2A.

After receiving your payment, we will send your travel documents no later than 3 weeks prior to departure (depending on payment).

Together with your booking confirmation, we would kindly like to request you to send us digital copies of your passports. Please note passports need to be valid until at least 6 months after your return date from Japan.

II. Changes & Cancellation

For changes in already booked arrangements we will charge an amount of 35 EUR per alteration. Alterations in Japan, post-departure, are not possible. The prices in Japan are subject to changes due to the local currency – JPY exchange rate and pricing of our suppliers. All prices are subject to availability and changes.

When an agreement is cancelled, Japanspecialist will charge the following cancellation fees:

  • Cancellations until the 42nd day (excluding) prior to departure: deposit payment;
  • Cancellations from the 42nd day (including) until the 28th day (excluding): 50% of the total amount;
  • Cancellations from the 28th day (including) until the 14th day (excluding): 75% of the total amount;
  • Cancellations from the 14th day (including) until the departure day (excluding): 100% of the total amount;

For group arrangements, special terms and conditions may apply, which will be outlined in the group travel offer.

If your cancellation notice reaches us on a weekend or holiday, it will be processed on the next business day.

III. Exchange Rate Policy / Prices subject to change

The prices listed in the tour offer are based on the exchange rate specified in the offer and are subject to availability and change. In case of exchange rate fluctuations, we reserve the right to adjust our prices up to 6 weeks prior to departure.

IV. Travel Restrictions

Before your departure, please verify the visa requirements for your country and ensure that your passport is valid for at least 6 months from the time of travel. For further information, visit our website: https://japanspecialist.com/en/japan-travel-updates

Please keep in mind that as a traveller, it is your responsibility to make sure that you meet all the entry requirements.

V. Insurances

Japanspecialist recommends all travellers to purchase cancellation and travel insurance. Please note we don't offer this service.

VI. Travel Industry Associations

Japanspecialist / Travel Plaza Netherlands is an officially registered member of ANVR (Dutch Travel Agency Association NL), SGR (travel industry guarantee fund) – Calamiteitenfonds (Calamity Fund) and IATA.